Where required under Australian Consumer Law, Ring Paradise will accept Product returns and provide you with an exchange, repair or refund (as applicable) where:
- The product is damaged, or
- The product is faulty, and
- You can present your online tax invoice or other adequate proof of purchase.
Ring Paradise may elect to return the product to the manufacturer to determine the nature of the problem.
Ring Paradise reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the Product.
Unfortunately, we do not offer refunds for change of mind, likewise, we do not accept returns or refunds for Ring Paradise products purchases bought in-store.
If getting in touch about a return, please email firstname.lastname@example.org and include your order number and product details in the email.
Shipping costs are the responsibility of the customer and are non-refundable.
We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.
CHANGES TO THIS RETURNS POLICY
Subject always to the operation of the Australian Consumer Law, we reserve the right to amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.